Shipments and returns

Delivery Times

If all items ordered are in stock we will dispatch your items within 2 working days. However, some of our items are made to order by the manufacturer and can take anywhere up to 14 days to be made available to us (note that the additional delivery time to you via first class post must be taken into account). If you would like to check if an item is in stock before ordering please email karen@littlemisschloe.co.uk.

We can provide a best estimate of delivery times upon request but cannot offer any guarantees. If the delivery date is critical, please advise us and we may be able to send the package at an additional cost so that you get an earlier delivery.

Postage and Packing

For UK deliveries (including BFPO and Channel Island addresses) a £2 charge for postage and packing is applied to all orders under £30. We usually send all parcels first class recorded post and forward the tracking number to you after posting. For European and Rest of World deliveries we charge a flat rate of £3 and £7 respectively. If any item is returned to us undelivered or uncollected you will be responsible for any postage charges arising from its re-sending.

Returning Goods

You may return an item within 14 days of receipt, provided it is in its original condition, has not been worn or washed, is in its original packaging, free from odours and has all tags attached.

To return an item you will need to return it to us enclosing a note with your order number (on your confirmation email) name, address and telephone number. The address for returns is: Karen Fullerton, Little Miss Chloe, Returns Department, 48 Rockford Gardens, Warrington, WA5 3QD

Please note that you will have to pay for postage for your returns parcel. It is your responsibility to ensure that the parcel reaches us safely and you may wish to use recorded or special delivery as appropriate. A proof of posting will be issued by the Post Office free of charge on request.

This returns policy does not affect your statutory rights including your right to cancel your order within 7 working days of our providing you with written confirmation of your order or receipt of goods, whichever is the later, under the Consumer Protection (Distance Selling) Regulations 2000. Please note that to exercise your statutory right to cancel, your notification of cancellation must be in writing.

Upon receipt of the returned items in the condition described above we will refund your money in full less the original postage charges reflected in the amount stated on the outside of your package and paid by us to Royal Mail regardless if you recieved an offer of free p&p (subject to your statutory rights).

Any items returned to us which are not in the condition described above will be sent back to you at your own expense. We will not accept returns of items that have been damaged in transit because they were incorrectly packaged. If you have not paid the correct postage on a returned parcel resulting in us having to make a payment to the Post Office, then we will deduct the amount paid from the refund due.

If you are returning the item because it is faulty or has been misdescribed please email us first describing the problem. If you have a valid claim then we will refund the postage and packing costs to you as well. These conditions are without prejudice to your general consumer rights when different returns periods may apply for faulty goods. Please note the washing instructions on the garments and observe the temperature limits. For damaged items that have already been worn, we reserve the right to have the item repaired or issue you with a credit note. Under no circumstances will refunds be given more than 60 days after payment was made.