Terms and Conditions of Use

Placing an Order

As soon as you have placed an order via our website, you should receive an automated email acknowledging receipt of your order. If you do not receive this then either your order has not gone through, you mistyped your email address when you registered or the email has gone into your spam or trash folder.

We do endeavour to keep our website up to date as to stock availability. In some cases the items will be in stock with us and will be ready for immediate dispatch. In other cases the item must be made to order and so a longer time for delivery will be required. You will see the availability of items, including how many days we will be waiting for stock to arrive as you search our store. We reserve the right to cancel any order in the event of suspected fraud. No contract for sale exists until we despatch the goods to you.

Taxation

VAT is currently not chargeable on any of our girls' pettiskirts or other clothing items. VAT is charged on non-clothing items and is included in the price you pay at the current rate of 17.5%. If ordering from outside the EU we will attach a customs label to your parcel and you will be responsible for the payment of any import tax and value added/sales tax in your country plus any post office handling charge.

Availability

We try to ensure that the goods shown in the online shop are available. However, we cannot guarantee that all the items will be available. If we cannot supply an item we will let you know immediately and let you know when we expect to be able to supply an item giving you the opportunity of cancelling the order or exchanging it for something else.

Product Descriptions

The products are as described by us. We endeavour to provide accurate descriptions but if you feel that the description is misleading, you are entitled to return the goods to us. Please note that colours cannot always be accurately represented and all computer monitors are set to show colours differently.

Measurements

Each of our products has detailed sizing information within it - just click on view details within the product.

Measurements shown should be taken as a guide only and there can be wide variations between different manufacturers. If in doubt, please contact us and we can let you have specific measurements or an indication as to the fit of the garment.

Telephone and email enquiries.

Please telephone 01925 712661. If we are not available you can leave a message and we will return your call. We also offer email support outside these hours and will endeavour to reply to your query as soon as we can. Please email us at karen@littlemisschloe.co.uk

Delivery Times

If all items ordered are in stock we will dispatch your items within 2 working days. However, some of our items are made to order by the manufacturer and can take anywhere up to 14 days to be made available to us (note that the additional delivery time to you via first class post must be taken into account). If you would like to check if an item is in stock before ordering please email karen@littlemisschloe.co.uk.

We can provide a best estimate of delivery times upon request but cannot offer any guarantees. If the delivery date is critical, please advise us and we may be able to send the package at an additional cost so that you get an earlier delivery.

Postage and Packing

For UK deliveries (including BFPO and Channel Island addresses) a £2 charge for postage and packing is applied to all orders under £30. We usually send all parcels first class recorded post and forward the tracking number to you after posting. For European and Rest of World deliveries we charge a flat rate of £3 and £7 respectively. If any item is returned to us undelivered or uncollected you will be responsible for any postage charges arising from its re-sending.

Returning Goods

You may return an item within 14 days of receipt, provided it is in its original condition, has not been worn or washed, is in its original packaging, free from odours and has all tags attached.

To return an item you will need to return it to us enclosing a note with your order number (on your confirmation email) name, address and telephone number. The address for returns is: Karen Fullerton, Little Miss Chloe, Returns Department, 48 Rockford Gardens, Warrington, WA5 3QD

Please note that you will have to pay for postage for your returns parcel. It is your responsibility to ensure that the parcel reaches us safely and you may wish to use recorded or special delivery as appropriate. A proof of posting will be issued by the Post Office free of charge on request.

This returns policy does not affect your statutory rights including your right to cancel your order within 7 working days of our providing you with written confirmation of your order or receipt of goods, whichever is the later, under the Consumer Protection (Distance Selling) Regulations 2000. Please note that to exercise your statutory right to cancel, your notification of cancellation must be in writing.

Upon receipt of the returned items in the condition described above we will refund your money in full less the original postage charges reflected in the amount stated on the outside of your package and paid by us to Royal Mail regardless if you recieved an offer of free p&p (subject to your statutory rights).

Any items returned to us which are not in the condition described above will be sent back to you at your own expense. We will not accept returns of items that have been damaged in transit because they were incorrectly packaged. If you have not paid the correct postage on a returned parcel resulting in us having to make a payment to the Post Office, then we will deduct the amount paid from the refund due.

If you are returning the item because it is faulty or has been misdescribed please email us first describing the problem. If you have a valid claim then we will refund the postage and packing costs to you as well. These conditions are without prejudice to your general consumer rights when different returns periods may apply for faulty goods. Please note the washing instructions on the garments and observe the temperature limits. For damaged items that have already been worn, we reserve the right to have the item repaired or issue you with a credit note. Under no circumstances will refunds be given more than 60 days after payment was made.